FAQs
⭐ FAQs — Eva’s Edition
📦 Shipping & Delivery
Q: How long will my order take to arrive?
A: We process orders Monday–Friday (excluding holidays). Once shipped, delivery times depend on your location and shipping method. You’ll receive a confirmation email and tracking info as soon as your package ships.
Q: Do you offer free shipping?
A: Yes! Free shipping is available within the U.S. (See our Shipping Policy for full details.)
🔁 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn items with tags in original packaging. Final sale, gift cards, and personalized items are not returnable. Please review our full Return & Refund Policy and contact us beforehand to get your return authorized.
Q: How do I start a return or exchange?
A: Email us at the address in our Return & Refund Policy to request a return. We’ll send instructions, a return address, and any labels needed. Once received and approved, refunds are issued to your original payment method.
Q: Are there any return fees?
A: Unless the item is defective or a shipping error, customers are responsible for return shipping. Restocking fees may apply—see the policy on our Returns page.
🔒 Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, Apple Pay, Google Pay, Shop Pay, PayPal and more—for a fast, secure checkout.
Q: Is shopping on Eva’s Edition secure?
A: Absolutely. Our site is secured with SSL encryption and meets Shopify’s highest standards for payment and customer data protection.
👗 Sizing, Materials & Care
Q: How do I choose the right size?
A: Refer to the size charts linked on each product page for accurate measurements. For specific fit guidance, reach out via our Contact page—we’re happy to help!
Q: What fabrics do you use?
A: Our collections feature premium soft stretch fabrics, ribbed knits, mesh, lace, denim, linen blends, and more—care instructions are listed with each product.
💡 Orders & Modifications
Q: Can I cancel or edit an order after placing it?
A: We begin processing orders quickly, so changes aren’t always possible. Email us ASAP via the Contact page—we'll do our best to help before shipping.
Q: What if my order is incorrect or damaged?
A: Check your items on arrival. If there’s a defect or mistake, contact us within 7 days so we can arrange a replacement or refund.
🛍️ Promotions & Gifts
Q: How can I use gift cards or promo codes?
A: Gift cards can be purchased and applied at checkout. Promo codes are entered at checkout and cannot be combined unless explicitly stated.
Q: Do you offer free gifts or deals?
A: Yes—our “Buy 2, Get 1 Free” Gifts section for 1st 100 shoppers offers limited-time perks. Check the Beachwear, Jumpsuit & Rompers, Denims & Jeans, Tops, Casual Dresses and Two-Piece Sets Catalog for details.
🛡️ Privacy & Cookie Choices
Q: Do you share my data?
A: We value your privacy. We may share anonymized info for targeted advertising, but you can opt out via Global Privacy Control on your browser. More details are in our Privacy Policy.
Q: How do I opt out of targeted ads?
A: Enable GPC or email our support team—we respect all opt-out requests.
Suggestions
We’d love to hear from you! Share your ideas, style preferences, or feedback to help us shape future collections. Your voice matters at Eva’s Edition.